Dr. Lucy Newman, who is the Managing Director and Chief Executive Officer of Financial Institution Training Centre, FITC has said that some customers are in the habit of defrauding their banks.
She made this shocking disclosure while speaking on the challenges of electronic fraud at a press briefing with finance correspondents in Lagos State.
She noted that the FITC has been collecting data on fraud and fraudulence for over 13 years, adding ‘‘We produce the report quarterly. We have seen and reasonably so, that the banks are more stringent now in terms of recruitment and their reference points on their people. And you will be surprised that some of the quantity of the fraud is actually from the customers defrauding the banks.”
Newman further stated “Sometimes they get slight pollution with the staff or their service providers and the bank has to look for staff internally and terminate their employment in some instances and they normally send us data in terms of number of staff involved. We have seen that the percentage of fraud from customers is more.”
The FITC boss further disclosed that her organisation is poised for limitless opportunity in the next five years through a strategic plan that will bring significant change in the financial services sector.