By Tony Nwanne
Dana Air has been awarded the Best Customer Service Airline for the third since 2014 by the Nigeria Customer Service Award.
The airline was rewarded for its consistent efforts at improving customer experience, on-board hospitality, and innovative online products.
The Nigeria Customer Service Award is the prestigious annual awards that celebrate service excellence in Nigeria, by recognizing companies that deliver effective and exceptional customer services.
With the award, the airline has reaffirmed its position as a leading customer friendly airline in Nigeria, and has also shown commitment to its vision, which is to be recognized and respected and Nigeria’s most reliable and customer-friendly airline.
It also aims to raise the standard of customer service and encourage companies to go beyond paying lip service to customer service.
Commenting on the award, the Accountable Manager of Dana Air, Obi Mbanuzuo, said: “Our teeming guests recognize and appreciate our exceptional customer–oriented services, both on ground and in-flight; and we are committed to providing excellent passenger-experience whenever we have the slightest opportunity.
“Winning the award for the third time consecutively is a testament to the fact that our customer recovery methodology is second to none, and we treat feedbacks from our customers with utmost attention. We thank our guests for keeping faith with us by nominating us yearly.”
Only recently, Dana Air was rated the airline with the best on-time Performance by an online brand rating and customer recommendation outfit- Myratee.